Refund policy

Return and Refund Policy

Last Updated: January 24, 2025

At Whitman’s, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to assist with returns and refunds. This policy outlines the terms and process for returns, exchanges, and refunds.

1. Eligibility for Returns 

To qualify for a return:

  • Items must be in their original condition, unused, and in their original packaging.
  • Returns must be initiated within 30 days of receiving your order.
  • A valid proof of purchase, such as a receipt or order confirmation, is required.

Non-Returnable Items:

  • Gift cards.
  • Personalized or custom-made products.
  • Items marked as "Final Sale."

2. How to Initiate a Return

To begin a return:

  1. Contact our customer service team at Info@Whitmans.biz or (989)588-2222 with your order number and reason for return.
  2. Follow the instructions provided to ship the item back to us.

3. Return Shipping

  • The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item received).
  • We recommend using a trackable shipping method to ensure the safe return of your item.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. There may be 15% restocking fee that will be deducted from the refund amount. 

Approved Refunds:

  • Refunds will be processed to your original payment method within 7-10 business days.
  • Original shipping fees are non-refundable unless the return is due to our error.

Rejected Refunds:

  • Items that are not in their original condition or have signs of use may be rejected.

5. Exchanges

If you would like to exchange an item:

  • Contact us at Info@Whitmans.biz or (989)588-2222 to check availability for the desired item.
  • Exchanges are processed once we receive the returned item in acceptable condition.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us within 7 days of delivery.
  2. Provide a description and photos of the issue.
  3. We will offer a replacement, exchange, or refund as appropriate.

7. Cancellations

Orders can be canceled before they are shipped. If your order has already been shipped, you must follow the return process once it arrives.

8. Questions or Assistance

If you have any questions about returns or refunds, please contact us:

Whitman’s
391 S Webber St, Farwell, MI 48622
Info@Whitmans.biz
(989)588-2222

This Return and Refund Policy is subject to change without notice.